Shipping & Handling

Design Tasmania uses Australia Post for the shipping of all non-bulky items and items are despatched within two business days between Wednesday - Friday.

Larger Items (small tables, stools etc) will be shipped by Australia Post, Fastway Couriers or TNT and all consignments can be tracked through the carriers' websites with the tracking number that will be forwarded to you on despatch of your goods.

Bulky Items (furniture etc) will be shipped by our approved courier services or through a specialist furniture carrier best suited to the delivery location.

Custom Orders

Full payment upfront is required for all custom orders. This does not include FREIGHT. You (purchaser) will be invoiced separately for freight, usually after the ordered item(s) have arrived at Design Tasmania and an accurate freight quote can the calculated. The cost of freight is an estimate based on the delivery location, the size of the item, and the ease of access to the address.

Design Tasmania strongly recommends a custom crate for all furniture items, to ensure your purchase arrives undamaged. This will be included in the freight quote, but is not compulsory. If you choose to opt-out of purchasing a crate; Design Tasmania will not be held liable for any damage that occurs during freight.

Included in the freight costing is shipping and handling costs, transit costs, insurance, and the cost of a custom-made crate where applicable. This quote is subject to change at any time without notice, additional charges may be incurred after delivery due to accessibility and additional unforeseen charges applied by the freight company. You will receive an invoice for any additional freight charges after delivery has been made.

Freight will be made through TNT unless otherwise requested. If you have a preferred freight company, please advise at time of purchase. If damages do occur, please take detailed images of all damaged areas and send them through as soon as possible so we can process a claim. There is a limited amount of time after delivery that damages can be claimed, if your claim is not submitted within this window it cannot be processed.

If you require an estimated breakdown of costs and potential additional costs before purchasing please contact the Store. Currently (2022), we are seeing steep freight pricing increases due to the ongoing rise in transport and associated costs.

Multiple Shipments

All items will be sent in one shipment as soon as all products are available. If you require multiple shipments, please contact us on 03 6331 5506 so we can assist you. Multiple shipments may incur additional charges.

Shipping Times

Standard delivery & Express post: please view the Australia Post website for up-to-date information: www.auspost.com.au/service-updates/domestic-delivery-times

For Express post options please call us during opening hours. Please note that if you order between Saturday- Tuesday, your order will be dispatched on Wednesday at the earliest.

Local Pickup

Local Pickup is available at check-out and is free of charge. Please wait for a confirmation email or phone call from Design Tasmania staff prior to arranging pick-up as processing of orders may take time.

Please feel free to call us on 03 6331 5506 if you urgently require a package to be collected on the same day.